Please be aware that we appear to be suffering a wave of bogus support calls currently. I had a "Sky Engineer" call me yesterday asking if my sky box was ok and trying to scam my Sky credentials out of me (I don’t have sky!). Peter today received a call from "Windows technicial helpdesk" asking if he was having problems with his PC / Windows.
Clearly these people are merely trying to scam personal information from you and you should be on your guard as always. Let’s be honest, since when did ANY large company call you out of the blue to help you unsolicited!!